Services Guarantees We provide the following service guarantees for our courses. We shall provide to the best of our ability, a conducive learning environment with the necessary support staff to enable our students' full attention in their studies. Our teachers have the required experience, qualifications and competency to conduct the courses. We make careful assessment of the students' needs and proficiencies in matching with the courses offered at our school by conducting test to ascertain their suitability. Certificate of Completion for the respective courses will be awarded to students on attaining the required proficiency level and who have at least 90% classroom attendance. All courses shall commence as per scheduled. If there should be a delay in the commencement date, we shall give advance notice of at least 7 days. The total hours of teaching instruction shall adhere to the time-table provided to all students on enrolment. We have procedures to deal with any student's grievance or complaint and undertake to resolve them within the maximum period of 14 days. We give an appropriate refund of tuition / non-tuition fees, depending on their circumstances and merits in accordance with the Agreement entered in the Standard Student Contract.