Year One     

DHTM101 Tourism and Hospitality Studies 1

This subject introduces students to a range of issues and concepts that are relevant to the hotel and tourism industries. The paper will provide an awareness of the patterns and trends in tourism, both on a global scale and with reference to the three kinds of whole tourism systems affecting New Zealand.

DHTM102 Personal Communications for Tourism and Hospitality

This paper explores the theories and practices of communications as they pertain to hotel and tourism management.  Topics covered include the communications model, verbal and nonverbal communication, interpersonal and cultural communications, effective writing, persuasion and motivation and organisational communications.  This paper provides both theoretical and practical information.

DHTM103 Introduction to Tourism and Hospitality Marketing

A paper designed to introduce students to the concept and functions of marketing within the tourism and hotel industries.  In particular the paper focuses on developing an understanding of how tourism and hospitality managers can stay close to their customers, be aware of their competitors' actions, and keep abreast of market trends within their operating environment.

DHTM104 Introduction to Tourism and Hospitality Management

This subject introduces students to concepts, theories and practical examples of organisations and the fundamentals of managing these organisations within the hotel and tourism industries.  The paper will provide an awareness of tourism businesses and form a knowledge base which students may draw on as they progress through their academic career.

DHTM109 Human Resource Management in the Tourism and Hospitality Industry

This unit introduces the understanding of principles and practices of human resource management to help maximise the potential of your employees.  This includes topics like legislation requirements in business, human resource planning, training and development.

DHTM110 Tourism and Hospitality Sales and Promotion

This will introduce you into the world of promotion in the hotel and tourism industries.  It includes areas such as public relations, advertising, personal selling, designing and managing products, which involves pricing strategies and distribution options.

Year Two  

DHTM204/1 Tourism and Hospitality Services Management

This unit will link marketing, human resource management and food and beverage together.

You will learn why the customer is considered the centre of the organisation.  At the end of this unit you will have developed skills in organisational strategies and service management techniques.

DHTM205 Hotel Operations

This unit looks at the hotel industry specifically front office, housekeeping skills and the successful ways to manage this area. The accommodation sector forms a large part of the hospitality industry and there is an increasing need for employees within this sector to understand the management principles and issues concerning rooms division from both the front office and housekeeping perspective. 

DHTM206 Hospitality and Tourism Financial Management

This aim of this unit is to develop your skills for understanding, interpreting and using management accounting and other financial information, mainly in the hotel environment.  It will enable the student to use financial and operating information for management in planning, control, evaluation and decision making.  

DHTM 207 Tourism and Hospitality Research and Analysis

This unit will give you an understanding of the research process and basic statistics, important in making business decisions. The unit will help you understand the importance of collection, analysis, interpretation and presentation of research results in tourism management decisions.  It aims to provide a basic introduction to research planning and design, including data collection and data analysis techniques applicable to tourism and business research.

DHTM202/2 Employment Relations and Law for Tourism and Hospitality

This unit builds on your knowledge of the New Zealand legal system.  As tourism organisations operate in a complex legal environment, managers must be aware of the business implications of the legal requirements of operations in their industry, and understand their legal obligations to guests and staff. Employee relations affect the environment within which business decisions are made, and as such the employment relations system in New Zealand has many implications for the operation of the various sectors of the tourism industry.

DHTM204/2 Strategic Management for Tourism and Hospitality Enterprises

This unit will give you an advanced knowledge and understanding of various theories and practices in strategic management, applicable to organisations in tourism and hotel industries.  The unit will also build on strategic issues earlier learnt in the programme.

DHTM208 Entrepreneurship in Tourism and Hospitality

This paper examines entrepreneurship, new venture creation and innovation in tourism and hospitality industries.

DHTM209 Tourism and Hospitality Industry Research Project

The project will involve the identification of a suitable topic, the planning, design and implementation of study methods and the preparation of a report.